Q & A

1. What is the difference between the free and paid subscription?

The free subscription enables access to three articles 28 days. The paid subscription allows unlimited access to all our articles.

2. How do I upgrade from the free subscription to a paid subscription?

Please check here. There is a visual guide on how to upgrade from free to paid subscription.

3. How do I subscribe to the email newsletter?

If you are not a subsriber, please sign up the email newsletter from here.

4. How do I access the “My Account” page?

Please click the “My account” button on the main menu, which will take you to the login form. After logging in, the “My Account” page will show your current subscription status.

5. How is my subscription renewed?

The renewal of paid subscriptions are done every 28 days automatically, unless the subscription is canceled. Please note that when you cancel, you will still have unlimited access until 28 days after the last payment, which will then revert to a free subscription.

6. How do I change my password?

You can change your password on the “My Account” page (When you log in, you will be redirected to the “My Account” page automatically).

You can enter a new password in the “New Password” fields and save changes by clicking on the “Save Profile Changes” button at the bottom.

7. How do I update the card I am currently paying with?

On the “My Account” page, click on the “Update Credit Card Details” button on the page, then a new window will pop up (When you log in, you will be redirected to the “My Account” page automatically). You can enter your new card information and save that by clicking on the “Update Card Details” button.


8. Cancellation

8-1. How to cancel a paid subscription?

On the “My Account” page, click on the “Cancel your subscription” link on the page, then you will be redirected to a new page (When you log in, you will be redirected to the “My Account” page automatically). If you click on the “Yes, cancel my subscription!” link, your paid subscription will be canceled and jump to a confirmation page.

Please note that when you cancel, you will still have unlimited access until 28 days after the last payment, which will then revert to a free subscription.

8-2. Payment

If you cancel your paid subscription, you have unlimited access until the end of the immediate subscription term and stop to withdraw your free from the next term. Each term is 28 days.

8-3. How do I delete my account?

Email us if you would like to cancel/delete your account. We will then close your account and delete your information.

9. Personal information and privacy

9-1. How do you deal with personal information?

You can read our “Privacy Policy” here.

9-2. Will you delete my personal information?

If you decide to close your account, we delete all your information.

Got further questions? Please email here.